Refund Policy

1. Coin packs (India)

• Coins are non-refundable once they're added to your account.
• If you were charged but the coins never arrived, we will either add them or refund the full amount. Write to us within 7 days with the payment date and Razorpay reference.
• If a reading fails after coins were taken (for example the AI service was down), the coins are returned to your balance automatically. If they weren't, contact us and we'll fix it.
• Duplicate charges for the same order are refunded in full.

2. $1 trial and subscriptions (international)

• To avoid being charged, cancel before your 7-day trial ends. Cancelling is one click from your account page, which also shows your renewal date.
• If you were charged for a renewal you didn't mean to keep, email us within 7 days of the charge. If you haven't used the service since that renewal, we'll refund it.
• After you cancel, you keep access until the end of the period you've already paid for. We don't give partial refunds for unused days, except where the law requires it.
• Annual plan ($107.99/year): you can ask for a full refund within 14 days of the first annual payment if you've barely used it. After that, cancelling stops the next renewal.

3. One-time reports ($4.99)

One-time reports are delivered right away and are non-refundable, unless the report failed to generate or was clearly broken. In that case we'll regenerate it or refund you.

4. How to ask for a refund

Email support@mygrah.com or use the contact form with the email on your account, the date of the payment and the payment reference (Razorpay or Dodo Payments receipt). We reply within 2 working days. Approved refunds go back to the original payment method and usually show up in 5 to 10 working days, depending on your bank.

5. Chargebacks

Please contact us before opening a dispute with your bank. Most problems can be fixed faster that way. Accounts with open chargebacks may be paused until the dispute is closed.